vCom Solutions Software Release Enhances Business Intelligence in Telecom Management

Company: vCom Solutions
Published: 15 December, 2010
vCom Solutions, the pioneer of Telecom Management as a Service (TMaaS), has announced the release of vManager 3.0, a new version of its powerful software that now adds state-of-the-art business intelligence to expense management.

vCom Solutions provides telecom management for the mid-enterprise business by managing all aspects of the carrier relationship for the customer through a wholesaling model that aggregates buying power, streamlines processes and provides superior software tools with experienced support teams to reduce costs and improve service.

With vManager 3.0, vCom customers will receive proactive business intelligence as part of their cloud-based software solution that provides comprehensive visibility and control over their telecom environment.

"We've taken the concept of reporting and data mining to the next level," said Adam Shawley, vCom's VP of Technology. "vManager 3.0 directs customers to actionable information from within their account without requiring them to search the data. The software scans their telecom environment and selects significant data that is then translated into a 'newsfeed' of important account information."

The newsfeed portals are part of the familiar vManager centralized visibility and control of account information, but with a redesigned look and feel to improve the customer experience with the growing menu of dashboards and drillable reports. vManager 3.0 also includes new 'context-based' dashboards that put more information at users' finger tips by automatically customizing Home Screen information as users alternate between tasks.