Been There, Done That! enables you to easily record and manage problems referred to your help desk, as well as the resolutions to those problems. The program's easy-to-use query wizard facilitates any searches performed within the database, and its reporting capabilities allow you to generate inventory, problem, user, vendor, and manufacturer reports. You can also easily record and update your hardware and software inventories, import and export your data, mass delete problem- and inventory-related data, and print selected information.