Save time and money with a email response management system designed for support teams. Groups can coordinate and respond to e-mail easily and efficiently. No more duplicate responses by your team. All email message history is saved and easily referenced. Content analysis rules allow you to route messages to the correct person or group. The system is able to find key phrases in the message and suggest a response, based on pre-written text. Now your team can send replies in seconds with personalized, accurate answers with almost no typing!

With Email Responder you can:
* Automatically assign messages to a person or group based on their contents, using user-defined rules
* Reply to routine messages with no typing at all using templates
* Intelligently analyze all mail to extract customer and product information
* Automatically personalize replies using Smart Fields
* Have multiple users send and receive email from the same account, with instant updates
* Keep a complete history of all customer correspondence and contact details
* View all vital information in a single window
* Send email with signatures automatically inserted based on the email account used
* Use built-in reports to analyze email metrics
* Filter messages by date, status, product or service, or priority
* Use Email Responder with no training, in minutes!