Lets you keep track of your tech support calls esHelpDesk is Tech Support software for the small and home based business, stand-a-lone or on a network. It will allow you to track your support calls as well as set call priority, issue RMA's and bill work order tickets. You can also view All open and closed tickets, look up tickets by employee and see how long it takes to close a ticket and more. esHelpDesk Pro comes with 8 reports to help you stay on top of all your tech support calls. It is network ready and password protected.esHelpDesk will also grow as you use it, because you can also add solutions to the database base manually or via resolution of your open ticket orders. And to start you off esHelpDesk comes with 100 solutions in the Knowledge base for Windows 9x, 2000 and XP, as well as Word, Excel, Outlook and Internet Explorer issues.