FootPrints (with FootPrints Database) is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.