HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.