Can be used to support or track an unlimited number of users, customers, equipment, and technicians. Problem and resolution field areas on the ticket screen can include up to 8,000 characters\; the size of the screen as well as fonts and colors can be customized\; ticket information can be easily transferred to another user\; and filters can be applied to all the fields in the ticket along with specific word searches. HelpTrac Lone Star also includes e-mailing and printing capabilities, support for alarms and timers, the ability to generate various reports, and a high-priority function.