Lets you create and manage a help desk with support for customer services, facilities management, order tracking, enquiry processing and clerical procedures. This multi-user helpdesk provides integrated MAPI-compliant e-mail for automatic notification of users and customers, a full audit trail of what actions were taken and by whom, category and job prioritization, target completion dates, real-time job monitoring, security access controls, and completion date targets. Its report capability lets you create to do, problem summary, jobs per category, jobs per customer, overdue vs on-target, and frequency of jobs lists. It provides flexible querying reports and can monitor all jobs or only those jobs that meet a particular set of criteria. Additional functions let you free-format and edited notes throughout the job's life, monitor which helpdesk user has a job open, transfer jobs between users, and incorporate customized access security. In addition, the multiple databases let you use one database for your help desk and another database for your order desk.