Spanto Soft SL has released RealTimeQuery v. 3.1, a simple Windows application that lets you add sophisticated real-time operator support to your web site. Unlike competitive programs that require changes to your web server and often include monthly payments, RealTimeQuery runs directly on your computer, with no complicated system requirements, and no hidden fees.

When prospects visit a web site with RealTimeQuery installed, they'll see immediately if an operator is available for a real-time chat. A single click alerts your operator that there is a visitor with an inquiry. Visitor and operator can exchange text messages quickly and easily. Your operators have a library of preformatted responses that they can call up, modify when necessary, and send immediately to your web site visitors.

Operators can access information about all of their site's visitors. On the operators' world map, each country's color changes as the number of visitors from that country goes up and down. For each visitor, the operators can see the IP address, browser, and the web site that the visitor was surfing before entering their site.

RealTimeQuery reduces telephone expenses. Instead of talking with visitors on the phone, RealTimeQuery lets you exchange text messages instantly, worldwide. Prospects and customers appreciate the convenience of having a live support person who can answer their questions. By answering inquiries immediately, you can close more sales and enhance customer satisfaction.

Whether you're a business person who needs to close more sales by providing real-time support to prospects, a customer support manager who needs a convenient, affordable way for clients to make inquiries, or an entrepreneur who wants to gain a competitive edge by providing superior service in the marketplace, RealTimeQuery has the tools that you need.