TrackDesk is a full-featured customer tracking system designed specially for software developers. TrackDesk provides a tightly integrated system for customer tracking, support logging, help desk management, invoicing, licensing, registration coding and more. TrackDesk uses a standard Microsoft Outlook style interface and is written with Delphi 4 using native components. It utilizes xBase compatible databases and high capacity, high performance multi-user databases. Client/server options are available for larger networks. TrackDesk includes ActiveX and native Delphi registration components, and the registration codes use a secure four stage encryption. It allows you to import and export files in standard ASCII CSV (comma delimited) format. Features of TrackDesk include: support for multiple database folders of each type\; the ability to keep track of individual persons within a customer company\; automatic date, time and user name stamping for each entry\; a reminder date for each entry automatically highlighted in red\; an unlimited notes section for each entry\; the ability to track product serial numbers and quantity on hand\; the ability to produce custom reports\; and support for an integrated full text search of all databases. Other features of TrackDesk include: multiple-user security options for each area\; a product database with a version history list\; a help desk knowledgebase\; the ability to automatically create help desk items from support\; separate contact databases\; the ability to easily turn contacts into customers\; an integrated e-mail system\; and a newsletter database that supports bulk e-mailing.TrackDesk also gives you the ability to: authenticate registration codes by e-mail or phone\; register, renew, or change LAN users remotely\; and create imbedded registration files to distribute with your applications.