VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.--------------------------------------