CFI Group Releases Online Reporting Studio 2.3 for Customer Experience Management

Company: CFI Group
Published: 20 October, 2011
ANN ARBOR, Mich.--- CFI Group, a global leader in Customer Experience Management (CEM), announces immediate availability of Release 2.3 of its Online Reporting Studio. This latest version delivers several usability enhancements, deeper analytic capabilities and improved performance.

“The new release of our Online Reporting Studio (ORS) delivers an improved experience to our users,” said Terry Redding, director of product development for CFI Group. “Our clients provided valuable input that is reflected in this release.”

The new capabilities include user-defined labeling of KPIs, an exportable priority matrix, word cloud hyper-linking of customer comments with context drill-down, customized charting and user-defined ranges for dashboard dials. The release also includes several usability enhancements like a scrollable time option filter, expanded tabbed forms and improved sample management.

In addition to new capabilities and usability improvements, Release 2.3 includes performance improvements designed to support advanced analysis and a growing community of users.

“We’re very pleased about the enhancements in the latest release from CFI Group,” said Robin Gomez, director of consumer insight for GSI Commerce. “The Online Reporting Studio is a critical management tool for understanding how we are performing for our customers.”

Online Reporting Studio is a key component of CFI Group’s customer experience management platform, designed to deliver insights around Voice of the Customer (VOC). ORS provides clients with on-demand access to satisfaction measurements and operational data so that managers can understand the impact of decisions on customer satisfaction and their linkage to financial performance.

About CFI Group (
CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988 by University of Michigan professor Claes Fornell, CFI Group provides a technology platform that leverages the methodology of the American Customer Satisfaction Index (ACSI). This platform allows organizations to measure key satisfaction drivers across multiple channels, predict future behavior and increase the value of customer relationships, thereby improving financial performance.